Frequently asked questions

What kinds of baked goods do you sell?

We specialize in celebration & custom cakes, cupcakes, cookies, brownies, chocolate strawberries, and donuts.

When should I place my order?

Please allow 1-2 weeks for signature cakes, 2-4 weeks for custom cakes, and 4-7 days for cupcakes and small treats. Please keep in mind that orders can be very detailed, the earlier you order the better.

Are any of your products kosher or sugar-free?

No, we currently do not provide kosher and/or sugar-free products.

I sent an email this morning, when will i get a response?

Please allow up to 24 hours for a response.

What kind of ingredients do you use?

We use organic and natural ingredients wherever possible, such as: organic eggs, natural butter, Almond Milk, natural cane sugar, unbleached flour, and natural cocoa powder.

Do you deliver?

Yes, we Deliver to Nassau County, parts of Suffolk County, Queens, and Brooklyn.

What is your allergy information?

We do not produce allergen-free products. Products may contain or come into contact with milk, wheat, nuts, soy, gluten, food coloring, or other potential allergens.

Where are you located?

We are located in Lakeview, NY. At this time we are not a walk-in bakery. Orders are for pick up or delivery only.

What are your payment methods?

Online payments are made securely through Paypal or Stripe. Invoices and invoice payments are sent via Paypal only. Cash, Zelle, and Cash App are not accepted.

Do you offer shipping?

Yes, we offer shipping for cookies and brownies.

What is your Return/Cancellation Policy?

Due to the nature of our products, refunds, exchanges, or price adjustments are not given. Refunds will not be given for orders that have been cut and/or eaten. Cancellations: You may choose to keep your original event date/time or choose a new date based on our availability. No refunds will be given. All cancellations and/or changes must be done in writing.

What is your Shipping Policy?

Standard shipping is 4-7 business days via USPS. Orders are shipped out on Monday-Wednesday. Tracking information is emailed to the email address you provided on your invoice on the day that your order ships out. Sweets by Tash Mo is not responsible for unforeseen circumstances including but not limited to damaged boxes and/or late delivery once it leaves our possession. Refunds, exchanges, or price adjustments are not given under any circumstances. No refunds will be issued if the package is undeliverable, abandoned, or refused.